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Our warranty covers our New and Remanufactured We taken our warranty to a new level! NEW COMMERCIAL WARRANTY! Heavy Hauler® Series Transmission Warranty is 1yr/25,000 km* ALL External Seals on our Units have a 90 Day Warranty at time of Unit installation Remove & Reinstall Payouts $250.00 for 2WD Transmissions
NAPC warrants to the original Buyer that any unit purchased shall be covered from defects in material and/or workmanship. NAPC reserves the right to determine the course of action regarding repair and/or replacement of any and all warrantable units. Entering into this contract, the Buyer accepts there will be no refunds for units installed or used in any way. Any refund or compensation for unused units is at the sole discretion of NAPC. All decisions made by NAPC are final. In the event of a warranty claim, all warrantable units must be returned with a complete service history, mileage of vehicle at installation, the current mileage of the vehicle and proof of purchase (date/invoice). This Warranty shall be nullified and NAPC shall be relieved from any responsibility or liability under this warranty on any unit for which required cores have not been returned to NAPC. This Warranty shall be nullified and NAPC shall be relieved from any responsibility or liability under this warranty on any unit for which invoices carry an open balance (eg: all bills must be paid in full and all cores must have been returned before warranty replacement or repair will even be considered by NAPC). In the event of a unit failure, the Buyer must contact NAPC immediately to notify them of the failure. Once contact has been established, the Buyer is required to fill out the Warranty Claim Form which will be faxed or emailed to NAPC. Once it has been completed and received by NAPC, further instructions will be given to the Buyer. In some cases, the defective unit must be returned to NAPC for inspection before any replacement unit is sent to the Buyer. After the unit is inspected by NAPC and the cause of failure is completed, NAPC will provide written documentation stating the condition of the unit and determine, to the best of their ability, what caused the malfunction or failure. Based on the findings of the inspection report, a decision will be made as to the validity of the warranty claim. NAPC will then contact the Buyer and notify them of their findings and what course of action will be further taken. In the event the Buyer requires immediate service and chooses not to wait for their unit to be returned to NAPC for inspection, service, and potential repair or replacement, a replacement unit can be purchased for the full current MSRP of the unit, plus applicable core charge and shipping. When the defective unit arrives at NAPC, the core charge will be refunded to the Buyer, and the unit will be inspected. During inspection, the unit will be assessed for warrantable damage. If the unit has failed under the terms of the original warranty contract, NAPC will refund the full purchase price paid by the Buyer for the replacement unit. In the event the unit has failed due to any issue not covered under the original warranty contract, charges will be assessed based on parts required to return the unit to NAPC standards and the Buyer will be refunded the difference (if any) between the purchase price paid for the replacement unit and the cost of parts required for repair. Specified OIL & New Transmission Cooler (as required), as per the attached documents on the unit, MUST be used in the Unit in order for warranty to apply. All shop labour rates are set at $50.00 per hour based on Chilton’s Labour Guide. There are no exceptions to this rule. As well there will be no additional costs paid for shop materials or external coolers and flushing. Buyer MUST submit attached Warranty Registration Form and CORE within 20 days of purchase or warranty will be VOID. We recommend that you also fax a copy of the Warranty Registration Form to us in case any paperwork gets lost in shipping. Buyer also acknowledges that regular scheduled maintenance must be performed on the purchased unit. NAPC reserves the right to request maintenance records on the purchased unit to validate warranty. Buyer specifically acknowledges that the unit purchased will/may require additional accessories/components and must be properly installed or the warranty may be void. The limited warranty will be void and not apply to defects or failures caused by: (1) accident, abuse, abusive driving or an operation for which it was not designed, or alteration, either drive train or suspension, from the original manufacturer’s specifications (2) incorrect installation (3) incorrect application and conversions (4) incorrect oil is put into unit (5) Unit is ran without oil (6) Unit is ran out of oil due to seal leaks, bad u-joints, drive shafts, or other leaks (7) neglect of regular maintenance as required to maintain full warranty (8) neglecting to replace oil cooler when specified (9) neglecting to follow all attached installation instruction sheets Buyer also acknowledges that proper maintenance procedures are required to keep the unit in proper working order. NAPC will not assume any responsibility for the cost of this routine maintenance. The Buyer acknowledges: (1) The buyer must notify NAPC of any warranty claim prior to repair for assignment of an authorization number. (2) all attached documents and tags MUST be read, filled out and followed in order to activate the Warranty. (3) NAPC reserves the right to inspect the unit if a warranty claim has been filed. (4) The Buyer may be required to deliver/ship the unit to NAPC for further inspection where deemed necessary. (5) Failure to comply will result in a Voided Warranty. (6) Buyer will also be required to fill out a Warranty Claim Form and have it faxed back to NAPC the same day NAPC was notified of problem involving the unit. (7) Buyer understands that any Warranty Claim may take up to 5 working days before it is resolved. (8) Any unit returned for warranty CANNOT be disassembled. (9) All warranty inspection work will be performed at NAPC’s Shop. This warranty does not cover damage, caused by the following, for Automatic Transmissions: (1) Incorrectly installed PTOs (2) Cracked bell housings (3) Vehicles that are used over their GVWR (4) Transmission cooler is not replaced as required (5) All electrical connections are not cleaned appropriately (6) Electrical ground is not made (by cleaning off paint/grinding to bare metal and attaching connection) (7) wrong fluid used in unit (8) Shifter linkages not inspected, adjusted or replaced before installation of the unit This warranty does not cover damage, caused by the following, for Manual Transmissions: (1) Incorrectly installed PTOs (2) Cracked bell housings (3) Reverse gear clash (4) Vehicles that are used over their GVWR (5) Pilot bushings/bearings not replaced before installation (6) Condition of clutch not checked before installation (7) Throw out bearing not replaced This warranty does not cover damage, caused by the following, for Transfer Cases: (1) Incorrect transfer case motor installed (2) Incorrect installation of transfer case motor (3) poor linkage adjustment (4) wrong fluid used in unit This warranty does not cover damage, caused by the following, for Differentials: (1) Driveshafts & u-joints are not inspected and verified and balanced before installation (2) wrong fluid used in unit (3) any brake failure This warranty does not cover damage, caused by the following, for Remanufactured Engines: (1) Injector or injection pump failure (2) wrong fluid used in unit (3) overheating (4) improper servicing of engine (5) engine dusting Proper installation procedures must be followed to avoid accident or injury. NAPC’s limited warranty will end after the expiration of time or mileage from the date of the original invoice. Any repairs or replacement will not extend the warranty. The buyer shall be responsible for all defects, thereafter, regardless of cause. The Buyer agrees that NAPC will not be responsible for (1) incidental or consequential damages (2) lost profits, sales or income (3) injury to person or property (4) oil, antifreeze, fluids or other substances (5) towing charges (6) lift, dock or storage fees (7) telephone calls (8) freight (9) substitute transportation, lodging, etc. (10) unauthorized repairs This Warranty is VOID for any units purchased through anyone that is NOT an Authorized Dealer of NAPC Products, if this unit is purchased through a private sale, change of ownership sale or through any Internet sales/auction websites. *Given the extreme nature in which our Heavy Hauler® Transmissions will be subject to, such as racing, sled pulling and other competitive racing sports, the Buyer agrees that NAPC will not be held liable for any personal injuries or damages that may occur when using this Unit. NAPC and its Authorized Dealers do not endorse or condone street racing, street stunting or any sort of illegal racing in any shape or form. The Buyer agrees that any sort of illegal racing is their responsibility and NAPC is not liable for any damages, injuries or deaths as a result of using this automatic transmission. **To qualify for the 3 year/60,000km warranty you must follow all instructions and replace all parts specified.
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